Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice by Fiona Palmer Barnes

Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice

Fiona Palmer Barnes
Price $65.16 with FREE shipping!
Buy this and get 66 Nile Miles
Ships from USA Expected delivery Dec 09 – Dec 13
?
User Rating
Rating saved

Details

Annotation

What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today.
Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action.
Illustrated by case examples, the handbook covers all aspects of complaints and grievance management:
  • competence
  • contract
  • confidentiality
  • mistakes or malpractice
  • principles for dealing with complaints
  • investigation
  • adjudication
  • sanctions
  • outcomes
  • appeals
It includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.

Publisher Description

What is good practice when handling a complaint? What is the ethical basis of such practice? This book pays equal attention to both these issues which are at the top of the agenda for psychotherapists and counsellors practising today. It outlines the basics for putting in place a professional and ethical system of investigation and action. Illustrated by case examples, the handbook covers all aspects of complaints and grievance management: competence; contract; confidentiality; mistakes or malpractice; principles for dealing with complaints; investigation; adjudication; sanctions; outcomes; and appeals. The book also includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.

Write a review

(never shown publicly)


Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice

65.16
InStock