Contact Us! Coursebook with Audio CD by Jane Lockwood, Paperback, 9780521124737 | Buy online at The Nile
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Contact Us! Coursebook with Audio CD

Call Center English Skills

Author: Jane Lockwood and Hayley McCarthy  

Paperback

CONTACT US develops high-end professional English language communication skills for the BPO industry.

The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

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PRODUCT INFORMATION

Summary

CONTACT US develops high-end professional English language communication skills for the BPO industry.

The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

Read more

Description

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

Read more

About the Author

Jane Lockwood is the pseudonym of an award-winning erotic romance and Regency writer. She was born and raised in England, and before becoming a writer, worked as an archaeologist, draftsperson, classical music radio announcer, arts publicist, and editorial assistant at a small press. She lives near Washington, DC. Author website: janetmullany.com/janelockwood.htm.

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Product Details

Publisher
Cambridge University Press
Published
10th November 2009
Pages
136
ISBN
9780521124737

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