America's #1 bible of business manners is rewritten for the '90s and includes such issues as sexual harrassment, non-discriminatory managing, substance abuse, disabled workers, and other timely topics. Every business person, from entry-level to CEO, needs this guide to the behavior that spells success.
After sixteen printings in its first edition and two in this updated version, this bestseller remains America's most complete guide to the hidden asset that isn't taught in business schools — the personal behavior that can make you or break you in today's competitive workplace. Letitia Baldrige
takes the reader from the first interview and first day at work through all the complex knowledge we need to maneuver through the ranks and rise to the top.
WHAT THIS BOOK REVEALS:
- The ten major problems at work that never existed before, but which everyone from trainee to CEO must learn to handle today
- The twenty-four hallmarks of those who “work smart” today
- Which behaviors accepted a short time ago may spell disaster today
- The new codes concerning dress...language...socializing with colleagues...behavior when traveling and at conferences or meetings
- What degree of informality is acceptable today — and with whom
- What you must know about the new manners relating to diversity...plurality...family values...sexual freedom...and substance abuse problems...about hiring and firing...and much more
- A total update on today's business entertaining, from lunch with a guest at your desk to planning parties for thousands
- Running meetings, from interoffice to international
- Corresponding in every form, from traditional to high-tech electronics...forms of address...Plus the hidden rituals of business life that a polished professional on the rise must learn to handle with poise and confidence
As life at work becomes increasingly pressured, everyone needs to know more about improving interpersonal relations. You'll learn exactly what to do, what to say, and how best to present yourself, from this extraordinary guide. Plus — "it's good reading "
LETITIA BALDRIG's books on manners, business conduct, and human behavior have sold in the millions. Time magazine, in a cover story, called her “America's leading arbiter of manners.” She has had a distinguished career in government and business. In her diplomatic career, she served in the American embassies in Paris and Rome. In the White House, she was chief of staff to Jacqueline Kennedy. She has been a top executive in corporate life and is now a marketing adviser to major companies and professional organizations and serves on many boards. She is a legendary figure on national TV and radio