Failure to get invoices paid on time always eats into profits, and frequently drives companies into liquidation. The Credit Controller's Desktop Guide is a comprehensive practical guide to collecting debts effectively and covers all aspects of the credit controller's work. Fully up-to-date and written in a clear, practical style, this desktop guide includes case studies, standard letters and forms, and an update on the latest legal developments.FULLY REVISED AND UPDATED...... to reflect changes caused by The Enterprise Act 2002, it covers important issues including: bad debtsretention of titleenforcing the judgmentthe increased importance of the final warning letterWHY THIS BOOK WILL BE INVALUABLE TO YOUR BUSINESSThis book will enable you to: quantify the true cost of credit to your organisationdefine the credit control policies that are best suited to youuse a variety of proven collection techniques effectivelyanticipate and overcome excusestake legal action and achieve a satisfactory outcomedetect warning signs of danger early enough

Roger Mason is a highly experienced director and company secretary. His early career was with Midland Bank and the Ford Motor Company before becoming finance director of ITC Entertainment Ltd. He was for 14 years company secretary of a leading British stationery company. He has written a number of books including the best-selling Company Secretary's Desktop Guide and The Complete Guide to Debt Recovery, both published by Thorogood.