The Gentle Art of Verbal Self Defense at Work by Suzette Haden Elgin

The Gentle Art of Verbal Self Defense at Work

Suzette Haden Elgin
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Details

  • ISBN
    9780735200890 / 0735200890
  • Title The Gentle Art of Verbal Self Defense at Work
  • Author Suzette Haden Elgin
  • Category Business Communication & Presentation
  • Format
    Paperback
  • Year 1999
  • Pages 320
  • Publisher
    Prentice Hall Press
  • Imprint Prentice Hall
  • Edition
    2nd
  • Language English
  • Dimensions 152mm x 24mm x 231mm

Annotation

A nationally recognized linguistics expert and author applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Line illustrations.

Publisher Description

Obscenities, ethnic and sexist epithets, cutting jokes, subtle put-downs — whether shouted, said with a smile, or sent via e-mail — are all verbal abuse. For many it is the everyday language of doing business. Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet nonthreatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication.

Citing examples grabbed from the headlines, Dr. Elgin reveals the cost of demeaning and destructive language to any business. Step by step, she shows how to identify, and conquer the verbal toxins at the root of workplace hostility and tension. Readers will learn how to avoid “malpractice of the mouth” and sexual harassment; communicate sensitively and clearly with non-native English speakers; come across as strong, straightforward, and truthful; and take complete control of any verbal confrontation — calmly. Workout sections throughout the book provide plenty of opportunities for practice.

With a look at communication skills crucial for e-mail, voice mail, and the Internet, as well as the special challenges facing homebased and virtual businesses, The Gentle Art of Verbal Self-Defense at Work is the definitive guide to effective and humane communication on the job.

Author Biography

SUZETTE HADEN ELGIN, Ph.D., is the founder of the Ozark Center for Language Studies. Her bestselling Gentle Art of Verbal Self-Defense books include Genderspeak and You Can't Say That to Me!, both from Wiley. She and her family live near Huntsville, Arkansas.

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The Gentle Art of Verbal Self Defense at Work

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