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Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice

Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice
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What is good practice when handling a complaint? What is the ethical basis of such practice? This book pays equal attention to both these issues which are at the top of the agenda for psychotherapists and counsellors practising today. It outlines the basics for putting in place a professional and ethical system of investigation and action. Illustrated by case examples, the handbook covers all aspects of complaints and grievance management: competence; contract; confidentiality; mistakes or malpractice; principles for dealing with complaints; investigation; adjudication; sanctions; outcomes; and appeals. The book also includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.
Author
Fiona Palmer Barnes
Pages
195
Publisher
Routledge
Language
English
ISBN-10
0415152518
ISBN-13
9780415152518
Media
Book
Format
Paperback
DEWEY
616.891
Year
1998
Publication Date
1998-06-30
Imprint
Routledge
Subtitle
A Handbook of Ethical Practice
Place of Publication
London
Country of Publication
United Kingdom
Edition
1st
Short Title
COMPLAINTS & GRIEVANCES IN PSY
Illustrations
black & white illustrations
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