Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice by Fiona Palmer Barnes, Paperback, 9780415152518 | Buy online at The Nile
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Complaints and Grievances in Psychotherapy: A Handbook of Ethical Practice

A Handbook of Ethical Practice

Author: Fiona Palmer Barnes  

What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer Barnes delineates the basics for putting in place a professional and ethical system of investigation and action.

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Summary

What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer Barnes delineates the basics for putting in place a professional and ethical system of investigation and action.

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Description

What is good practice when handling a complaint? What is the ethical basis of such practice? This book pays equal attention to both these issues which are at the top of the agenda for psychotherapists and counsellors practising today. It outlines the basics for putting in place a professional and ethical system of investigation and action. Illustrated by case examples, the handbook covers all aspects of complaints and grievance management: competence; contract; confidentiality; mistakes or malpractice; principles for dealing with complaints; investigation; adjudication; sanctions; outcomes; and appeals. The book also includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.

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Critic Reviews

“It is absolutely clear that this is a supremely useful book.' - Andrew Samuels”

'Discusses ... issues which are high on the agenda for therapists practising today.' - The Therapist

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About the Author

Fiona Palmer Barnes (Author)

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Back Cover

What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today. Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action. Illustrated by case examples, the handbook covers all aspects of complaints and grievance management: competence contract confidentiality mistakes or malpractice principles for dealing with complaints investigation adjudication sanctions outcomes appeals It includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.

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More on this Book

This up-to-date and comprehensive handbook guides the reader, step-by-step, through all aspects of complaints and grievance management. It includes useful addresses, current codes of ethics from the major organizations, protocols and sample letters.

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Product Details

Publisher
Routledge
Published
30th June 1998
Edition
1st
Pages
195
ISBN
9780415152518

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