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The field of technical communication is rapidly expanding in both the academic world and the private sector, yet a problematic divide remains between theory and practice. This book collects the research and theory in the field and applies it to real-world problems faced by practitioners.
The field of technical communication is rapidly expanding in both the academic world and the private sector, yet a problematic divide remains between theory and practice. Here Stuart A. Selber and Johndan Johnson-Eilola, both respected scholars and teachers of technical communication, effectively bridge that gap."Solving Problems in Technical Communication" collects the latest research and theory in the field and applies it to real-world problems faced by practitioners—problems involving ethics, intercultural communication, new media, and other areas that determine the boundaries of the discipline. The book is structured in four parts, offering an overview of the field, situating it historically and culturally, reviewing various theoretical approaches to technical communication, and examining how the field can be advanced by drawing on diverse perspectives. Timely, informed, and practical, "Solving Problems in Technical Communication "will be an essential tool for undergraduates and graduate students as they begin the transition from classroom to career.
Johndan Johnson-Eilola is professor of communication and media at Clarkson University. He is the author of Datacloud, coauthor of Writing New Media, and coeditor, with Stuart A. Selber, of Central Works in Technical Communication. Stuart A. Selber is associate professor of English at the Pennsylvania State University. He is the author of Multiliteracies for a Digital Age and the editor of Rhetorics and Technologies and Computers and Technical Communication.
Introduction Johndan Johnson-Eilola and Stuart A. Selber Part 1: Mapping the Field 1 What Are the Boundaries, Artifacts, and Identities of Technical Communication? Richard J. Selfe and Cynthia L. Selfe 2 What Are the Work Patterns of Technical Communication? William Hart-Davidson 3 How Can Technical Communicators Fit into Contemporary Organizations? Jim Henry 4 How Can Technical Communicators Develop as Both Students and Professionals? Kelli Cargile Cook, Emily Cook, Ben Minson, and Stephanie Wilson Part 2: Situating the Field 5 How Can Rhetoric Theory Inform the Practice of Technical Communication? James E. Porter 6 How Can Work Tools Shape and Organize Technical Communication? Jason Swarts 7 What Can History Teach Us about Technical Communication? Bernadette Longo and T. Kenny Fountain 8 What Is the Future of Technical Communication? Brad Mehlenbacher Part 3: Understanding Field Approaches 9 How Can Technical Communicators Work in an Ethical and Legal Manner? J. Blake Scott 10 How Can Technical Communicators Plan for Users? Antonio Ceraso 11 How Can Technical Communicators Study Work Contexts? Clay Spinuzzi 12 How Can Technical Communicators Evaluate the Usability of Artifacts? Barbara Mirel 13 How Can Technical Communicators Manage Projects? R. Stanley Dicks Part 4: Developing Field Knowledge 14 What Do Technical Communicators Need to Know about Genre? Brent Henze 15 What Do Technical Communicators Need to Know about Writing? Ann M. Blakeslee and Gerald J. Savage 16 What Do Technical Communicators Need to Know about Information Design? Karen Schriver 17 What Do Technical Communicators Need to Know about New Media? Anne Frances Wysocki 18 What Do Technical Communicators Need to Know about Collaboration? Rebecca E. Burnett, L. Andrew Cooper, and Candice A. Welhausen 19 What Do Technical Communicators Need to Know about International Environments? Kirk St. Amant List of Contributors Index
"Solving Problems in Technical Communication is excellent, sound, and credible. Every chapter is engaging, easy to follow, and accurate, which doesn't surprise me given the editors and contributors - all are distinguished leaders with long vitas chronicling the major conversations in the field." (Tracy Bridgeford, University of Nebraska at Omaha)"
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