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Crucial Conversations: Tools for Talking When Stakes are High

Kerry Patterson, Joseph Grenny, Al Switzler and Ron McMillan


  • Paperback
    $22.47
PUBLISHED: 1st October 2011
ISBN: 9780071771320
ANNOTATION:
Helps professionals keep up with the faster-paced, higher-stakes business environment ...where every conversation, every relationship, is more crucial than ever.
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OTHER FORMATS:
  • Paperback
    $22.47
PUBLISHED: 1st October 2011
ISBN: 9780071771320
ANNOTATION:
Helps professionals keep up with the faster-paced, higher-stakes business environment ...where every conversation, every relationship, is more crucial than ever.

Annotation

Helps professionals keep up with the faster-paced, higher-stakes business environment ...where every conversation, every relationship, is more crucial than ever.

Publisher Description

More than 1.5 million copies sold!

Crucial Conversations has dominated the New York Times bestseller list for 10 years . . . and counting! The long-awaited second edition of Crucial Conversations is exactly what's needed to help professionals keep up with today's faster-paced, higher-stakes business environment . . . where every conversation, every relationship, is more crucial than ever.

"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." -Mark Victor Hansen, co-creator of the #1 New York Times bestselling series Chicken Soup for the Soul

"This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired." -from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (Orem, UT) are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed corporate training programs for dozens of Fortune 500 companies.

Author Biography

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Table of Contents

Foreword To The Second Edition Foreword To The First Edition Preface Acknowledgments Chapter 1: What's a Crucial Conversation? Chapter 2: Mastering Crucial Conversations Chapter 3: Start with Heart Chapter 4: Learn to Look Chapter 5: Make It Safe Chapter 6: Master My Stories Chapter 7: STATE My Path Chapter 8: Explore Others' Paths Chapter 9: Move to Action Chapter 10: Yeah, But Chapter 11: Putting It All Together Afterword Endnotes Index

Product Details

Author
Kerry Patterson, Joseph Grenny, Al Switzler, Ron McMillan
Publisher
McGraw-Hill Education - Europe
Year
2011
Edition
2nd
ISBN-10
0071771328
ISBN-13
9780071771320
Format
Paperback
Country of Publication
United States
Short Title
CRUCIAL CONVERSATIONS TOOLS FO
Language
English
Media
Book
Pages
272
Series
Business Books
Publication Date
2011-09-09

Product Reviews

08 Jul, 2017
By Peter