Just Listen by Mark Goulston, Hardcover, 9780814414033 | Buy online at The Nile
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Just Listen

Discover the Secret to Getting Through to Absolutely Anyone

Author: Mark Goulston   Series: Agency/Distributed

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

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Summary

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

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Description

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies. Just Listen reveals how to: Make a powerful and positive first impression Listen effectively Make even a total stranger-a potential client, perhaps-feel "felt" Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

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Critic Reviews

“"useful and applicable techniques and strategies for everything from getting teams to work together, to handling narcissistic clients (or is that a redundancy?), and getting your message across to even the most impenetrable people" -- Accounting Today”

[starred review] "Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others... This book transcends the self-help category by promoting real communication." --Library Journal "The most useful (five-star) book on communicating... Everyone can be a better communicator with the right knowledge, and this book makes learning interesting and easy." --Lindsey Novak, nationally syndicated "At Work" columnist "It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with 'defiant executives, angry employees or self-destructing management teams'.... Mission accomplished." --Time Magazine "A primer on dealing with hard-to-reach people in virtually every scenario -- definat executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful." --CareerBuilder.com "useful and applicable techniques and strategies for everything from getting teams to work together, to handling narcissistic clients (or is that a redundancy?), and getting your message across to even the most impenetrable people" --Accounting Today "an impressive bag of tricks... a guide that is as entertaining as it is useful" --Publishers Weekly "Just Listen is not only helpful for any kind of business, it teaches a skill that will aid you outside of the office too." --Niche Magazine "Just Listen is an excellent guide for learning how to break down barriers." --Pittsburgh Post-Gazette "Just Listen is a banquet of approaches and ideas that's easy to devour the first time around, and a flavorful feast whenever you use portions as a reference book. It's certainly one of the best how-to books of the year." --Inland Empire Business Journal "Readers learn how to listen effectively, shift an angry or aggressive person into a calmer, more receptive state, and use empathy jolts to bridge a communication gap." --Business Insider

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About the Author

Mark Goulston is a psychiatrist, business consultant, executive coach, and FBI and police hostage negotiation trainer. A bestselling author whose books include Get Out of Your Own Way and Get Out of Your Own Way at Work, he writes a column on leadership for Fast Company and "Solve Anything with Dr. Mark" for Tribune Media Services, and is frequently called upon to share his expertise by the media including the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Reuters, NPR, CNN, Fox News, and the Oprah and TODAY shows.

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Back Cover

"Right now, there's someone in your life you need to reach," writes Mark Goulston, "but you can't, and it's driving you crazy. Maybe it's somebody at work: a subordinate, a team member, a client, your boss. Or maybe it's somebody at home: a partner, a parent, a defiant teen, an angry ex." If only you could get that person into a calm and receptive state of mind, you'd likely be able to work out your differences, whether they surface at the boardroom table or the dinner table. In Just Listen you'll discover field-tested, powerful techniques for getting people to do what you want them to do. With Just Listen , the power to succeed is yours. Praise for Just Listen "I've already ordered copies for everyone in Mattel's senior leadership team and for each of my grown kids." -- Bob Eckert, CEO and Chairman, Mattel "This book will help you turn the impossible and unreachable people in your life into allies, devoted customers, loyal colleagues, and lifetime friends." -- Keith Ferrazzi, best-selling author of Who's Got Your Back and Never Eat Alone "Easy to read, easy to follow, and the results are astounding." -- Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There and Succession: Are You Ready? "A groundbreaking work that all leaders, present and future, should read, and more important, practice." -- Warren Bennis, Distinguished Professor of Management, USC, and author of On Becoming a Leader "Goulston's book delivers on his promise. Read it and you will discover the secret to getting through to absolutely anyone, and I mean anyone!" -- Mark Victor Hansen, co-author of Chicken Soup for the Soul "Goulston's insights into human behavior are real gems." -- Steven B. Sample, President, University of Southern California; author of the best-selling book The Contrarian's Guide to Leadership

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More on this Book

Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help readers turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen does this by providing simple but powerful techniques readers can use to really get through to people. You'll learn how to: make a powerful and positive first impression; listen effectively; make even a total stranger (potential client) feel understood; talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset; and achieve buy-in--the linchpin of all persuasion, negotiation, and sales. Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. With this groundbreaking book, readers will be able to master the fine but critical art of effective communication.

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Product Details

Publisher
HarperCollins Focus | Amacom
Published
16th October 2009
Pages
256
ISBN
9780814414033

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