ITIL service strategy by Stationery Office, Paperback, 9780113313044 | Buy online at The Nile
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ITIL service strategy

Author: Stationery Office and Ogc  

The ITIL 2011 Editions have been updated for clarity, consistency, correctness, and completeness. "ITIL Service Strategy" provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow.

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Summary

The ITIL 2011 Editions have been updated for clarity, consistency, correctness, and completeness. "ITIL Service Strategy" provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow.

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Description

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

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Critic Reviews

"Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively." -- Helen Sussex "Logica"

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More on this Book

The ITIL 2011 Editions have been updated for clarity,consistency, correctness and completeness.'ITIL Service Strategy' provides a view of ITIL that alignsbusiness and IT so that each brings out the best in the other. Itensures that every stage of the service lifecycle stays focusedon the business case and relates to all the companion processelements that follow. Subsequent titles will link deliverables tomeeting the business goals, requirements and service managementprinciples described in this publication.Key features:The updated ITIL publications share a similar standard structure(including generic content in Chapters 1, 2 and 6), to improveconsistency and aid navigation. Some content has been reorganizedto improve flow and readability, and ensure alignment across thesuite - including clarification around interfaces, and inputs andoutputs across the service lifecycle.Terminology has been clarified and made consistent across thepublications and the ITIL glossary.Summary of Updates from the AuthorThe concepts within the publication have been clarified, withoutchanging the overall message. The updated publication includesmore practical guidance and more examples where relevant.The newly defined process of strategy management for IT servicesis responsible for developing and maintaining business and ITstrategies, and there are now separate descriptions of businessstrategy and IT strategy. Financial management has been expanded,and business relationship management and demand management arenow covered as processes.

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Product Details

Publisher
Stationery Office Books (TSO) | TSO
Published
29th July 2011
Edition
2nd
Pages
483
ISBN
9780113313044

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