As a community, we are facing an unprecedented challenge with the spread of COVID-19 and we wanted to provide you with an update as to what we are doing to keep you, our customers and our staff safe during this time.
As an online business we’re working around the clock to make sure that you can get your orders as quickly as possible whilst keeping deliveries safe.
This includes drivers conducting contactless deliveries and adhering to hygiene precautions as advised by local government and health authorities.
With announcement of stage four restrictions extended in Victoria, the state government has continued to enforce a stringent workforce reduction in distribution centres. We are seeing some delays and your goodies may take a little longer to arrive, but rest assured our team are fulfilling your orders and shipping them as quickly as possible.
While we have always had strict hygiene practices and cleanliness standards, we have implemented additional precautionary measures.
Here is what we are doing to reduce the risk:
Although we are working hard to minimise the impact on your shopping experience, there is a possibility that we will encounter delays or disruptions in availability of stock. We are working on a number of contingencies to ensure we can operate smoothly and get you everything you need without the need to leave the comfort and safety of your home.
In the midst of all the uncertainty and panic, we encourage everyone to adopt a spirit of cooperation and kindness. We hope that you and your families continue to stay safe during these challenging times.
Thank you for being a loyal Nile customer. We appreciate your patience and understanding, and we look forward to continuing to serve you.
The Nile Team