How to Say it: Creating Complete Customer Satisfaction
Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service
$38.99
- Paperback
272 pages
- Release Date
5 March 2013
Summary
A guide to effectively communicating with customers to create lasting-and repeat-business relationships.This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.Unlike the vast majority of books that deal with customer communication, How to Say It - Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integ…
Book Details
| ISBN-13: | 9780735205253 |
|---|---|
| ISBN-10: | 0735205256 |
| Author: | Jack Griffin |
| Publisher: | Penguin Books Canada Ltd |
| Imprint: | Penguin Books Canada Ltd |
| Format: | Paperback |
| Number of Pages: | 272 |
| Release Date: | 5 March 2013 |
| Weight: | 331g |
| Dimensions: | 235mm x 155mm x 16mm |
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About The Author
Jack Griffin
Jack Griffinis the author ofHow to Say It at WorkandHow to Say It for First-Time Managers. He is a communications expert and consultant to small businesses, entrepreneurs, cultural institutions, and publishers.
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