Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them

“None of us–whether in sports, the corporate world, entertainment, government. or private life–is immune to the destructive effects of clashing personalities. With remarkable ease in this must-read book, Ron Shapiro and Mark Jankowski have cracked the case of one of our most frustrating yet inescapable daily challenges.” –Bill Belichick “Ironically, the day I finished the book, I found myself in conflict with an apparent bully, and before reverting to habit, I recalled and implemented Ron’s masterful techniques to defuse the situation.” –Steve Mosko, president, Sony Pictures Television

“In a world increasingly full of bluster, hype, and exaggerated conflict, Ron Shapiro has always been a calm voice of reason, advancing the interests of those he represents without resorting to the tone or tactics of those he faces. Here, he and his partner, Mark Jankowski, share their techniques for creating workable solutions when dealing with even the most difficult of people.” –Bob Costas

“Ron Shapiro and Mark Jankowski’s new book will help you develop the skills needed to navigate through minefields of difficult people and unfair circumstances, anxiety-provoking affairs in which the outcome really matters.” –J. Raymond DePaulo, Jr., M.D., chairman, Department of Psychiatry and Behavioral Sciences, Johns Hopkins University School of Medicine

“Whether you are educating a sales force, managers, or front-line company representatives, or just looking to improve your own skills at dealing with difficult people, this book is a great resource.” –John R. Cochran, chief executive officer, MBNA America Bank, NA

“Big-city mayors encounter their fair share of ‘impossible people’ and one of the greatest things about this book is that I actually watched the authors apply their ideas in solving difficult urban problems.” –Kurt L. Schmoke, former mayor of Baltimore, Maryland, and dean of the Howard University Schoool of Law

RONALD M. SHAPIRO, cofounder of the Shapiro Negotiations Institute, was called “one of baseball’s most respected agent attorneys by “USA Today” and has represented a record five Major League Baseball Hall of Famers. He has been recognized by Smart CEO as one of its “Twenty Most Admired Leaders,” and “The Sporting News” also named him one of the “100 most powerful people in sports.” Ron is the coauthor of “The Power of Nice and Bullies, Tyrants, and Impossible People,”
GREGORY JORDAN is a writer from Baltimore. His articles have appeared in the “New York Times,” “The Hill,” and “Crisis” mag

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