A Complaint Is a Gift Workbook
101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty
- Paperback
192 pages
- Release Date
10 January 2023
Summary
Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.
A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in ma…
Book Details
| ISBN-13: | 9781523002979 |
|---|---|
| ISBN-10: | 1523002972 |
| Author: | Janelle Barlow, Victoria Holtz |
| Publisher: | Berrett-Koehler Publishers |
| Imprint: | Berrett-Koehler Publishers |
| Format: | Paperback |
| Number of Pages: | 192 |
| Release Date: | 10 January 2023 |
| Weight: | 369g |
| Dimensions: | 229mm x 152mm |
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About The Author
Janelle Barlow
Janelle Barlow is president and owner of All Out Performance and has decades of experience as a consultant, executive coach, speaker, and author. Her past clients include World Bank Group, HP, and DHL. She is the bestselling author of A Complaint Is a Gift (over 275,000 copies sold).
Victoria Holtz is CEO of Moveminds Latin America. For more than twenty-five years, she has directed consulting projects as a senior consultant and has delivered conferences and workshops for more than 35,000 people. She is the author of Branded Customer Service.
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