The Convenience Revolution
How to Deliver a Customer Service Experience That Disrupts the Competiti
- Hardcover
214 pages
- Release Date
2 October 2018
Summary
When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.Theres a reason they call it a convenience store - because its convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher…yet they still come in droves because of the ease of purchase.What about the mi…
Book Details
| ISBN-13: | 9781640950528 |
|---|---|
| ISBN-10: | 1640950524 |
| Author: | Shep Hyken |
| Publisher: | Sound Wisdom |
| Imprint: | Sound Wisdom |
| Format: | Hardcover |
| Number of Pages: | 214 |
| Release Date: | 2 October 2018 |
| Weight: | 363g |
| Dimensions: | 229mm x 152mm |
You Can Find This Book In
About The Author
Shep Hyken
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
Returns
This item is eligible for free returns within 30 days of delivery. See our returns policy for further details.