Good Services
How to Design Services That Work
$43.75
- Paperback
224 pages
- Release Date
1 June 2020
Summary
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one.
This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.
A pra…
Book Details
| ISBN-13: | 9789063695439 |
|---|---|
| ISBN-10: | 9063695438 |
| Author: | Louise Downe |
| Publisher: | BIS Publishers B.V. |
| Imprint: | BIS Publishers B.V. |
| Format: | Paperback |
| Number of Pages: | 224 |
| Release Date: | 1 June 2020 |
| Weight: | 340g |
| Dimensions: | 176mm x 307mm x 205mm |
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About The Author
Louise Downe
Lou Downe is the former Director of Design for the UK Government where they founded the discipline of service design to the UK government, growing the 1000 strong designers into one of the largest, and most influential design team’s in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award. Lou was voted one of the UK’s top 50 Creative Leaders by Creative Review, and one of the world’s 100 most influential people in Digital Government by Apolitical and writes regularly about Design. They’re currently Director of Design and Transformation for the UK government where they’re leading change in the UK’s housing sector.
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