BIFF for Healthcare
$29.75
- Paperback
208 pages
- Release Date
5 January 2027
Summary
The proven way to respond to high-conflict healthcare situations-without making them worse.
BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.
Adapted from Bill Eddy’s internationally recognized BIFF Response Method (Brief, Informative, Friendly, Firm), this book translat…
Book Details
| ISBN-13: | 9781950057528 |
|---|---|
| ISBN-10: | 1950057526 |
| Author: | Bill Eddy, Ekaterina Ricci |
| Publisher: | HCI Press |
| Imprint: | HCI Press |
| Format: | Paperback |
| Number of Pages: | 208 |
| Release Date: | 5 January 2027 |
| Dimensions: | 215mm x 139mm x 25mm |
| Series: | Conflict Communication |
About The Author
Bill Eddy
Bill Eddy, LCSW, Esq. is a globally recognized thought leader on high-conflict behavior and the co-founder and Innovation Director of the High Conflict Institute. A pioneer in the development of High Conflict Personality Theory (HCP), he has transformed the fields of law, mental health, and dispute resolution with practical frameworks for managing individuals with high-conflict traits.
Bill has over four decades of professional experience as a family law attorney, Licensed Clinical Social Worker, and senior mediator, including 15 years as Senior Family Mediator at the National Conflict Resolution Center. He has served on the faculty of the renowned Straus Institute for Dispute Resolution at Pepperdine University School of Law and held an academic appointment at the University of Newcastle Law School in Australia.
An internationally sought-after keynote speaker and trainer, Bill has presented in over 30 U.S. states and 10 countries. He is the co-host with Megan Hunter of the popular podcast, It’s All Your Fault, author of more than twenty books, and writes a widely read blog on Psychology Today with over five million views.
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