“Readers will find in this book a complete workflow for becoming competent usability researchers. Though the book doesn’t cover every possible nuance of usability testing—no one volume could accomplish that—Usability Testing Essentials is perhaps one of the most complete books on usability testing available. More importantly, it is written where even a complete novice can understand, but it also contains a wealth of wisdom that seasoned professionals will find useful as a reference guide to the most difficult art and science that is usability testing.” –Technical Communication

Carol M. Barnum, PhD, became a usability advocate in the early 1990s after discovering the discipline at a Society for Technical Communication conference. In 1993, she attended the second Usability Professionals Association Conference. In 1994, Carol opened her first usability lab at Kennesaw State University. Throughout her teaching career, she built several more labs, developed a course in usability testing, developed a graduate program in Information Design and Communication, and worked with numerous clients.

After retiring from teaching in 2013 as Professor Emeritus, she became a fulltime UX consultant, trainer, and speaker, traveling the world to speak at conferences and train UX practitioners and students. Recognition for her speaking includes the Presentation Prize at the first European Usability Professionals Association Conference and top ratings at UXPA, STC, and IEEE’s Professional Communication conferences.

Carol is the author of five other books and more than 50 articles and book chapters covering a variety of topics, including the state of UX research, UX reporting styles, the impact of Agile on usability testing, the “Magic Number 5” and whether it is enough for web testing, using Microsoft’s product reaction cards for insights into the desirability factor in user experience, storytelling for user experience, and issues affecting international/intercultural communication and design.

Carol’s work has brought recognition from the Society for Technical Communication, including the designation of Fellow, the Rainey Award for Research, and the Gould Award for Excellence in Teaching Technical Communication. She also received the Blicq Award for Distinctionin Technical Communication Education from the IEEE Professional Communication Society.

Carol continues to love helping others improve user experience in all aspects of their life.

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