Points
Mastering the Game of Frequent Flyers
$27.99
- Paperback
240 pages
- Release Date
29 September 2026
Summary
Some say that ‘earning’ and ‘burning’ frequent flyer points is the third most talked about topic at dinner parties and BBQs after the weather and politics. And splitting points now features regularly in prenups and divorce settlements! Not surprising, when more than half of all Australasians are Qantas Frequent Flyer members.
There’s more to frequent flyer programs than lounges, upgrades and luggage labels, and it’s important to know how to master this new game of life. In this fascin…
Book Details
| ISBN-13: | 9781923186569 |
|---|---|
| ISBN-10: | 1923186566 |
| Author: | David Moloney |
| Publisher: | Major Street Publishing |
| Imprint: | Major Street Publishing |
| Format: | Paperback |
| Number of Pages: | 240 |
| Release Date: | 29 September 2026 |
| Weight: | 310g |
| Dimensions: | 23mm x 156mm x 294mm |
Critics Review
This is an excellent and interesting everything-you-need-to-know-about frequent-flyer-points guide. – Allan Fels, Former chair, ACCC
A fantastic resource for anyone wanting to understand the world of frequent flyer points and status credits. Clear, practical, and packed with valuable advice, this book will help you travel further and smarter. – Julie Piantadosi, Platinum One Quantas freequent flyer
A masterful strategic analysis of the Qantas frequent flyer game – the hidden traps, the winning moves and how to turn points into happiness. A must-read for all Qantas frequent flyers and the tiny number of Australians who aren’t. David has written the best guide yet to playing and winning the Qantas frequent flyer game. This is your passport to winning more from the Qantas frequent flyer game. – Tony Boyd, Chanticleer columist * The Australian Financial Review *
This in-depth case study of Qantas – one of the best airlines in the world – and its competitors, and the introduction of a passenger loyalty program, speaks to many socially and economically relevant issues, such as status, branding, marketing and strategy. Study it if you are interested in being a savvy passenger and an effective manager. – Mauro Guillén, Wharton Professor and author of The Perennials
David Moloney
David Moloney is one of Australia’s most experienced management consultants and CEO of global consulting firm internalconsulting.com (ICG). He first learned about the applied science of loyalty and recognition when he was studying for his MBA at the Sloan School at MIT and has been fascinated ever since by this wonderful, ever-more complex fusion of micro-economics and human psychology, that are Frequent Flyer loyalty programs.
This book, for the first time, applies a management consulting lens to mastering the frequent flyer program that is the envy of the world’s airlines – Qantas Frequent Flyers. (As an aside, David enjoyed the privileges of Qantas Frequent Flyer Platinum status for over 25 years, but due to Covid and substitution of face-to-face client meetings with video, David has sadly been demoted to life time Gold Status. He has yet to throw away his beloved platinum tags.
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