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Operational Excellence in Veterinary Practice

RRP$165.94

$141.05

  • Paperback

    384 pages

  • Release Date

    25 December 2026

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Summary

Operational Excellence in Veterinary Practice

Rising caseloads, burnout, and price competition expose a persistent disconnect between clinical quality and operational dysfunction in veterinary hospitals. Operational Excellence in Veterinary Practice applies Lean and Toyota Production System principles directly to small-animal practice, transforming value stream mapping, 5S, standard work, and tiered training into veterinary-specific tools covering every touchpoint from firs…

Book Details

ISBN-13:9781394444168
ISBN-10:1394444168
Author:E.E. Ponsford, III, E.E. Ponsford
Publisher:John Wiley & Sons Inc
Imprint:John Wiley & Sons Inc
Format:Paperback
Number of Pages:384
Release Date:25 December 2026
About The Author

E.E. Ponsford, III

E. E. “Chip” Ponsford, III, DVM

A small-animal veterinarian with more than four decades of clinical experience, E. E. “Chip” Ponsford, III, DVM, has spent 27 years as a solo practice owner. He has also served as Chief of Staff, Lead Veterinarian, and Medical Director. Ponsford is a pioneer in applying Lean and Operational Excellence to veterinary workflows, developing training systems, protocols, and process improvements utilized across various practice settings. He invented the Ponsford Surgical Drape at Jorgensen Laboratories and is a frequent speaker at AVMA, TVMA, and leadership conferences.

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