Paperback
Fight back against bad businesses with killer complaint letters!
Shocked, Appalled, and Dismayed!
How to Write Letters of Complaint That Get Results
$25.99
- Paperback
352 pages
- Release Date
15 February 1999
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Summary
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs–without having to hire an attorney.
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
Drawing on her experience as a pen-for-hire for irate consumers–and on the advice of clients, attorneys, and CEOs–Ellen Phillips shows readers:
<…Book Details
| ISBN-13: | 9780375701207 |
|---|---|
| ISBN-10: | 0375701206 |
| Author: | Ellen Phillips |
| Publisher: | Random House USA Inc |
| Imprint: | Vintage Books |
| Format: | Paperback |
| Number of Pages: | 352 |
| Release Date: | 15 February 1999 |
| Weight: | 295g |
| Dimensions: | 203mm x 132mm x 20mm |
| Series: | Vintage Original |
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About The Author
Ellen Phillips
Ellen Haygood Phillips is a consumer consultant and the founder of Poison Pen, Inc. She lives in Alexandria, Virginia.
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