Service Mindset
6 mindsets to lead a high-performing service team
$32.01
- Paperback
192 pages
- Release Date
25 February 2020
Summary
If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than simply introducing better processes and procedures and her approach works.
Jaquie has studied Australian organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create…Book Details
| ISBN-13: | 9780648662624 |
|---|---|
| ISBN-10: | 0648662624 |
| Author: | Jaquie Scammell |
| Publisher: | Major Street Publishing |
| Imprint: | Major Street Publishing |
| Format: | Paperback |
| Number of Pages: | 192 |
| Release Date: | 25 February 2020 |
| Weight: | 220g |
| Dimensions: | 19mm x 139mm x 207mm |
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Critics Review
“I recommend this book… to any leader wanting to build an exciting and dynamic organisation founded on great customer service.”
David Thodey, AO
Jaquie Scammell
Jaquie Scammell is the leading voice in the business of service in Australia. She teaches a service mindset, habits and culture to leaders seeking growth in their organisations and in the individuals who work in them.
Jaquie transforms cultures to ‘think customer’ by building socially intelligent workforces. She knows the levers to pull to inspire your staff to better serve your customer.Prior to following her own path, Jaquie has been fortunate enough to have had a diverse career with over 20 years of leadership experience in public, private and not for profit sectors. Starting within the McDonalds franchise system and expanding to major sports and entertainment venues such as; Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam.Returns
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