Human Experience in Action

“Human Experience in Action is a powerful guide for anyone determined to make healthcare more human. It cuts through complexity with practical frameworks, lived insights, and actionable strategies that help leaders, clinicians, and innovators turn intention into real, sustainable change. This book shows how aligned leadership, intentional systems, and cultures built around humanity can transform care at every level. It’s a concise, energizing call to design healthcare where people-not processes-come first.”

Ronette Wiley, RN, BSN, MHA

Sr. Vice President & Chief Operating Officer

Arnot Health, a Member of Centralus Health

“Human Experience in Action is an indispensable resource for healthcare leaders navigating the complexities of human-centered care. Bridging the gap between strategic intent and practical implementation, this book offers actionable insights

and proven strategies. It is a must-read and a vital guide for transforming understanding into impact, ensuring humanity remains at the core of everything we do.”

Jill Kalman, MD

Executive Vice President, Chief Medical Officer & Deputy

Physician-in-

Chief

Northwell Health

“In an era of rapid technological advancement and ever-evolving healthcare systems, Human Experience in Action: Insights and Opportunities for Transforming Healthcare stands as a timely and vital contribution to our understanding of what truly matters in patient care. This book is a compelling reminder that at the heart of healing lies the irreplaceable value of genuine human connection.”

Wendy Lazo, MBA

President, St. Luke’s University Campus

St. Luke’s University Health Network

Jason A. Wolf, PhD, CPXP, is a passionate champion and globally recognized expert on patient experience improvement, organizational culture, and sustaining high performance in healthcare. His driving purpose is unleashing the potential within all of us and elevating the idea that at the heart of healthcare, we are ultimately human beings caring for human beings.

Since 2010, Jason has worked to establish The Beryl Institute as the premier global community dedicated to transforming the human experience in healthcare. He pioneered the framework for the field of patient experience, and today, the Institute engages over 65,000 individuals across more than 85 countries.

As the founding editor of the Patient Experience Journal, the first open-access, peer-reviewed journal dedicated to research, evidence, and innovation in patient experience, Jason has expanded its reach to over 220 countries and territories. He also established The Beryl Institute’s Credentialing Center (formerly the Patient Experience Institute), providing formal certification for patient experience professionals and volunteer-services administrators worldwide.

A highly sought-after global speaker, Jason is a recognized author of over 100 white papers and academic articles focused on experience excellence. Most recently, he has authored the book Transforming the Future of Healthcare: Reflections on a Decade of the Experience Movement and co-authored Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, with Stacy Palmer, both #1 bestsellers on Amazon in multiple healthcare categories.

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