Customer Magic The Macquarie Way
How to reimagine customer experience to transform your business
- Paperback
208 pages
- Release Date
26 September 2023
Summary
FROM #1 NEW YORK TIMES BESTSELLING AUTHOR, JOSEPH A. MICHELLI
Lessons on leveraging world-class customer experience and innovation to grow your business.
It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience.
Joseph A. Michelli - the bestsell…
Book Details
| ISBN-13: | 9781922611871 |
|---|---|
| ISBN-10: | 1922611875 |
| Author: | Joseph A. Michelli |
| Publisher: | Major Street Publishing |
| Imprint: | Major Street Publishing |
| Format: | Paperback |
| Number of Pages: | 208 |
| Release Date: | 26 September 2023 |
| Weight: | 270g |
| Dimensions: | 17mm x 154mm x 232mm |
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Joseph A. Michelli
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and globally recognised customer experience consultant. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is the author of numerous bestsellers, including The Starbucks Experience, The New Gold Standard, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal and USA Today bestseller lists.
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