Managing Conflict in the Workplace 4th Edition
How to Develop Trust and Understanding and Manage Disagreements
$33.57
- Paperback
144 pages
- Release Date
28 May 2010
Summary
This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.
Contents:
- About the authors
- Preface
- Introduction
- 1. How the view explains our differences
- 2. Differences in personality types
- 3. Fight the difference or c…
Book Details
| ISBN-13: | 9781845284138 |
|---|---|
| ISBN-10: | 1845284135 |
| Author: | Margaret McConnon, Shay Mcconnon, Shannon McConnon |
| Publisher: | Little, Brown Book Group |
| Imprint: | How To Books Ltd |
| Format: | Paperback |
| Number of Pages: | 144 |
| Edition: | 4th |
| Release Date: | 28 May 2010 |
| Weight: | 180g |
| Dimensions: | 26mm x 152mm x 234mm |
Critics Review
’… contains great ideas, simply explained, to be put into practice by those in the workplace who’d not only like to manage conflicts that typically occur but also prevent them.’ Dr Pam Spurr, Psychologist and Life Coach, LBC Radio. ‘A work by two psychologists on how to establish trust and harmony in the workplace. The authors analyse the four main personality types and how these may come into conflict … Readable and accessible.’ The Times. ‘Incredibly useful for practice managers who have to lead and look after a number of team numbers.’ Veterinary Management For Today.
Margaret McConnon
Shay and Margaret McConnon are co-founders of People First, an international training and consultancy group that runs courses on winning relationships in the workplace. They work with many of the leading companies in Europe and the USA.
Returns
This item is eligible for free returns within 30 days of delivery. See our returns policy for further details.