Systemic Service Design
$84.75
- Paperback
290 pages
- Release Date
17 February 2025
Summary
Systemic Service Design provides a comprehensive overview of how systems theories can be integrated into service design to address complex social-economic-technological challenges. Across 14 chapters split into two sections, the book connects theoretical backgrounds and practical worldwide case studies to explore various approaches to systems thinking.
The field of service design has evolved significantly in recent years, from focusing on touchpoints and user interactions to …
Book Details
| ISBN-13: | 9781032817194 |
|---|---|
| ISBN-10: | 1032817194 |
| Author: | Mari Suoheimo, Peter Jones, Sheng-Hung Lee, Birger Sevaldson |
| Publisher: | Taylor & Francis Ltd |
| Imprint: | Routledge |
| Format: | Paperback |
| Number of Pages: | 290 |
| Release Date: | 17 February 2025 |
| Weight: | 570g |
| Dimensions: | 156mm x 234mm |
| Series: | Design for Social Responsibility |
Mari Suoheimo
Mari Suoheimo is an Associate Professor of Service Design at the Oslo School of Architecture and Design, Norway. Her main research focus is on how to approach wicked problems in service design. Suoheimo has publications in highly ranked journals and is also part of the editorial board of The Design Journal.
Peter Jones is a Distinguished Professor of Systemic Design at Tecnológico de Monterrey, Mexico City, and is also an Associate Professor at Toronto’s OCAD University. Dr Jones is editor‑in-chief of the SDA journal Contexts and a co-founder of the Systemic Design Association. Jones is founder and managing partner of the design research firm Redesign Network. He has published four books and 50 peer-reviewed articles.
Sheng-Hung Lee is a designer and PhD researcher at the Massachusetts Institute of Technology (MIT) AgeLab and MIT Ideation Lab and a board director at the Industrial Designers Society of America (IDSA). While working at IDEO, he was inspired by multiple domains of knowledge and perspectives. Lee also serves as an Adjunct Associate Professor at Shih Chien University, Taiwan.
Birger Sevaldson is a Professor Emeritus at the Oslo School of Architecture and Design and a design researcher who has developed a designerly approach to systems thinking in design called Systems Oriented Design. He is the founder of the ‘Relating Systems Thinking and Design’ symposium, a central contributor to the emergence of Systemic Design, and a co-founder of the Systemic Design Association. He is the author of Designing Complexity: The Methodology and Practice of Systems Oriented Design (2021).
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