The Art of Customer Relations
Insights from a Luxury Brand Expert
$21.25
- Paperback
138 pages
- Release Date
11 January 2027
Summary
“The Art of Customer Relations” is a valuable guide for sales and service professionals. Drawing from experience, the author shares strategies to build trust, create meaningful interactions, and drive sustainable success. The book stresses empathy, active listening, and tailored communication to transform transactions into lasting partnerships. Key topics include uncovering customer motivations, handling objections, and maintaining a growth mindset. With practical, real-world tips, this book is an essential resource for professionals at any stage.
Book Details
| ISBN-13: | 9781642736021 |
|---|---|
| ISBN-10: | 1642736023 |
| Author: | Miwa Doi |
| Publisher: | One Peace Books, Incorporated |
| Imprint: | One Peace Books, Incorporated |
| Format: | Paperback |
| Number of Pages: | 138 |
| Release Date: | 11 January 2027 |
| Weight: | 222g |
| Dimensions: | 12mm x 139mm x 215mm |
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Miwa Doi
Miwa built a 19-year career at Louis Vuitton Japan, specializing in client development. In 2012, she achieved the highest number of retained clients in Japan and managed a portfolio of over 150 loyal clients. After leaving the company, she launched her own business to share her client relationship expertise. She has delivered over 100 lectures across industries including luxury retail, hospitality, beauty, insurance, and automotive. In 2024, she led an overseas training in Shanghai for a luxury skincare brand. Her Japanese book has sold over 40,000 copies.
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