Digital Customer Success
Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
$30.64
- Hardcover
240 pages
- Release Date
21 June 2024
Summary
Automate your Customer Success efforts to reduce churn and increase profits
In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you’ll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and u…
Book Details
| ISBN-13: | 9781394205875 |
|---|---|
| ISBN-10: | 1394205872 |
| Author: | Nick Mehta, Kellie Capote |
| Publisher: | John Wiley & Sons Inc |
| Imprint: | John Wiley & Sons Inc |
| Format: | Hardcover |
| Number of Pages: | 240 |
| Release Date: | 21 June 2024 |
| Weight: | 454g |
| Dimensions: | 28mm x 160mm x 231mm |
Nick Mehta
NICK MEHTA is the CEO of Gainsight, a leading customer success company, and the bestselling co-author of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.
KELLIE CAPOTE is the Chief Customer Officer at Gainsight. She leads the post-sales organization that includes Customer Success Managers, Support, Professional Services, and Customer Success Operations. She has contributed to publications including Forbes, TechCrunch, CMSWire, and others.
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