The Law of Consumer Redress in an Evolving Digital Market
Upgrading from Alternative to Online Dispute Resolution
$66.89
- Paperback
328 pages
- Release Date
6 December 2018
Summary
This book advances the emergence of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes.
Book Details
| ISBN-13: | 9781107437296 |
|---|---|
| ISBN-10: | 1107437296 |
| Author: | Pablo Cortés |
| Publisher: | Cambridge University Press |
| Imprint: | Cambridge University Press |
| Format: | Paperback |
| Number of Pages: | 328 |
| Release Date: | 6 December 2018 |
| Weight: | 480g |
| Dimensions: | 20mm x 153mm x 230mm |
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Critics Review
‘Dean Knight has made a marvellous contribution to our understanding of judicial review doctrine and he has provided us with an attractive normative framework for assessing that doctrine … Whatever one’s interests as a public lawyer, this book is a must-read.’ Peter Cane, The Modern Law Review
Pablo Cortés
Pablo Cortés is Professor of Civil Justice at Leicester Law School. He has advised the European Commission during the drafting of legislation on consumer online dispute resolution (ODR) and alternative dispute resolution (ADR), and has been invited to write reports and to participate in expert meetings, inter alia, by the UN Commission on International Trade Law, the European Commission and the European Parliament. He serves on the advisory board of the ODR Civil Justice Council and the International Mediation Institute, and he has worked as a consultant for a number of organisations. He is Fellow of the European Law Institute, the National Centre for Technology and Dispute Resolution (University of Massachusetts) and in 2012 he was a Gould Research Fellow at Stanford University, California.
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