Operations Management, 2nd Edition

About the Authors

Professor Peter Jones heads up the Hospitality and Food Management Group at the University of Surrey. For ten years, he was the ITCA Chair of Production and Operations Management. He is the author, co-author, or editor of twelve textbooks, many of which are in the field of operations management. He also serves as Associate Editor on a number of editorial boards, where he is responsible for publishing journal articles with an operations focus. His own published research articles have covered a wide range of OM topics, including mass customization, statistical process control, revenue management, and productivity. He also writes a regular column for the industry magazine Onboard Hospitality, as well as blogging and tweeting on operations management issues. As a consultant, he has advised major European companies and has devised and run service management development workshops for them. He holds an MBA from London Business School and a PhD from the University of Surrey.

Peter Robinson is a Senior Teaching Fellow in Operations Management at Surrey Business School, where he also serves as the Director of Learning and Teaching. He has over 12 years of university teaching experience, instructing in operations management and project management at undergraduate and masters levels, as well as operations strategies at MBA level. His research interests lie in lean and agile operations and supply chain management. Prior to joining Surrey Business School, he spent ten years as a board member for an international automotive supply company and has additional experience in implementing new technology into both manufacturing and administrative sections of various businesses. He holds a BSc (Hons.) degree in Chemistry from Liverpool University and is a Professional Member of the Institute of Materials, Minerals and Mining.

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