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Lifescripts

Stephen M. Pollan and Mark Levine


  • Paperback
    $46.71
PUBLISHED: 15th March 2019
ISBN: 9781119571971
ANNOTATION:
"The 109 lifscripts in this book have been chosen to address the most common problematic dialogues in today's workplace."--p. xv.
Lifescripts
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  • Paperback
    $46.71
PUBLISHED: 15th March 2019
ISBN: 9781119571971
ANNOTATION:
"The 109 lifscripts in this book have been chosen to address the most common problematic dialogues in today's workplace."--p. xv.

Annotation

"The 109 lifscripts in this book have been chosen to address the most common problematic dialogues in today's workplace."--p. xv.

Publisher Description

Expertly navigate any workplace conversation and come out on top

When confronted with difficult situations in the workplace, many people are at a loss for words. That's why New York Times bestselling authors Stephen M. Pollan and Mark Levine created Lifescripts: What to Say to Get What You Want in Life's Toughest Situations. Using two-color flowcharts, Lifescripts maps out 109 difficult conversations, guiding you through discussion openers and effective responses reach the desired result. This completely revised and updated edition includes nearly 50 new business-focused scripts covering everything from apologizing for a misdirected email to requesting better meeting manners.

Inside, you'll find scripts to fit any situation you're confronting at work. Use the signature Lifescripts visual flowcharts to work your way through exactly how the conversation should go. Be it boosting employee morale or getting the raise you deserve, when the time comes, you'll be prepared not only with the right words and phrases, but with the confidence you need to get what you want.

Work your way through conversation scripts for terminations, performance reviews, negotiating job offers, asking for raises, and much more

Learn a unique set of icebreakers, pitches, questions, answers, and defenses for each difficult conversation

Easily develop a winning conversational strategy using the signature visual flowcharts unique to Lifescripts

Get strategic tips on attitude, timing, preparation, and behavior to help make any conversation a success

This revised Third Edition of Lifescripts is here to help employees and managers communicate even more clearly and effectively. Whatever the situation, Lifescripts provides a road map to navigate the most perplexing, problematic dialogues for success.

Author Biography

STEPHEN M. POLLAN was a successful practicing attorney for over forty years. He offered pragmatic career, financial, business, and legal advice to individuals and businesses. Pollan was CNBC's on-air personal finance expert for five years. MARK LEVINE lives with his wife and his Newfoundland Moses in Ithaca, New York. POLLAN and LEVINE have coauthored many books on business and personal finance, including Die Broke.??

Table of Contents

Acknowledgments xiii

Introduction xv

Part I: Lifescripts for Dealing with Supervisors

  1. Meeting Your New Supervisor 3

  2. Asking Your Supervisor for a Raise Outside of the Annual Review Process 7

  3. Having Your Pay Cut 11

  4. Asking Your Supervisor for a Salary Advance 15

  5. Asking Your Supervisor for a Promotion 19

  6. Asking Your Supervisor for Help with Your Workload 23

  7. Asking Your Supervisor to Be Involved in Projects That Provide Greater Exposure 27

  8. Asking Your Supervisor for Time to Shadow in Other Departments 31

  9. Asking Your Supervisor for More Responsibilities 35

  10. Your Responsibilities Are Increased, but Not Your Pay 39

  11. Turning Down an Assignment 43

  12. Asking Your Supervisor for Relief from a Project 49

  13. Asking Your Supervisor for a Deadline Extension 53

  14. Asking Your Supervisor for a Transfer 57

  15. Asking Your Supervisor for More Staff 63

  16. Your Staff Is Cut 67

  17. Asking Your Supervisor for a Budget Increase 71

  18. Your Budget Is Cut 75

  19. Going over Your Supervisor's Head 79

  20. Asking Your Supervisor If You Can Work from Home 83

  21. Asking Your Supervisor for a Schedule Adjustment to Accommodate School 87

  22. Asking Your Supervisor for Clearer Directions 91

  23. Asking Your Supervisor to Stop Micromanaging 95

  24. Breaking Bad News to Your Supervisor 99

  25. Explaining Rapid Staff Turnover to Your Supervisor 103

  26. Warning Your Supervisor of a Potential Client or Customer Problem 107

  27. Warning Your Supervisor of a Potential Vendor or Supplier Problem 111

  28. Apologizing for a Misdirected Email to Your Supervisor 115

  29. Defending an Expense Report to Your Supervisor 119

  30. Defending Your Own Performance from Criticism 123

  31. Putting an End to Verbal Abuse from Your Supervisor 127

  32. Putting an End to Unjust Criticism from Your Supervisor 131

  33. You're a Company Icon Being Terminated 135

  34. You're Terminated by a Friend 139

  35. You're Terminated When Close to Retirement 143

  36. You're Terminated When You Have a Personal Burden 147

  37. You're Terminated, but Are Asked to Remain Available 151

  38. You're Asked to Become a Part-Time Employee 155

  39. Asking Your Supervisor for a Job Recommendation 159

  40. Negotiating Severance with Your Supervisor 163

  41. Giving Notice to Your Supervisor 167

Part II: Lifescripts for Dealing with Direct Reports

  1. Meeting Your New Staff 173

  2. Responding to a Direct Report's Raise Request 177

  3. Responding to a Direct Report's Promotion Request 181

  4. Responding to a Direct Report's Request for Time Off 185

  5. Responding to a Direct Report's Request to Hire Their Child 189

  6. Denying a Direct Report's Vacation Request 193

  7. Responding to a Direct Report's Request for a Schedule Adjustment 197

  8. Insisting on a More Positive Attitude from a Direct Report 201

  9. Insisting a Direct Report Show More Awareness of Ethical Issues 205

  10. Insisting a Direct Report Show More Respect for Diversity Efforts 209

  11. Insisting a Direct Report Improve Their Appearance 213

  12. Insisting on Better Hygiene from a Direct Report 219

  13. Putting an End to a Direct Report's Personal Telephone and Internet Use 223

  14. Dealing with a Direct Report's Repeated Lateness 227

  15. Putting an End to a Direct Report's Procrastination 231

  16. Correcting Repeated Mistakes by a Direct Report 235

  17. Insisting a Direct Report Improve Their Voice Manners 239

  18. Putting an End to a Direct Report's Personal Use of Equipment 243

  19. Requesting Better Meeting Manners from a Direct Report 247

  20. Dealing with Criticism a Direct Report Posts on Social Networking Platforms 251

  21. Questioning a Direct Report's Expenses 255

  22. Delivering a Critical Performance Review to a Direct Report 259

  23. Reducing the Size of a Direct Report's Staff 263

  24. Reducing the Size of a Direct Report's Workspace 267

  25. Apologizing to a Direct Report for Your Own Behavior 271

  26. Apologizing to a Direct Report for Unintended Gender Insensitivity 275

  27. Apologizing to a Direct Report for Unintended Cultural Insensitivity 279

  28. Extending a Direct Report's Responsibilities Without Increasing Their Pay 283

  29. Increasing an Entire Staff's Hours but Not Their Pay 287

  30. Turning a Full-Time Direct Report into a Part-Timer 291

  31. Cutting an Entire Staff's Pay 295

  32. Cutting an Individual Direct Report's Pay 299

  33. Sending a Voluntary Termination Hint to a Direct Report 303

  34. Terminating a Friend 307

Part III: Lifescripts for Dealing with Office Politics

  1. Tattling on a Peer to Your Supervisor 313

  2. Telling Your Supervisor That Someone Else Took Credit for Your Idea 317

  3. Asking Your Supervisor for Help with a Problem Peer 321

  4. Asking Your Supervisor to Help When Another Department Oversteps Their Bounds 325

  5. Suggesting Less Drinking to a Coworker 329

  6. Putting an End to Backstabbing by Direct Reports 333

  7. Putting an End to Harassment by a Coworker 339

  8. Putting an End to a Direct Report's Gossiping 343

  9. Putting an End to a Direct Report's Brownnosing 347

  10. Putting an End to a Direct Report's Flirting 351

  11. Suggesting Better Hygiene to a Coworker 355

  12. Putting an End to a Coworker's Chronic Interruptions 359

  13. Putting an End to a Coworker's Dishonest Behavior 363

  14. Asking a Coworker to Treat Your Staff with More Respect 367

  15. Asking a Coworker to Stop Backstabbing 371

  16. Refusing to Lie for a Coworker 375

  17. Putting an End to a Coworker's Romantic Overtures 379

  18. Asking a Coworker to Stop Gossiping 383

  19. Asking a Coworker to Come in Earlier and/or Stay Later 387

  20. Asking a Coworker to Improve the Quality of Their Work 393

  21. Correcting a Coworker's Mistakes 397

  22. Putting an End to a Coworker's Pilfering 401

  23. Asking a Coworker to Accelerate Their Work 405

  24. Asking a Coworker to Redo Their Work 409

  25. Requesting Better Meeting Manners from a Coworker 413

  26. Deflecting a Coworker's Probes for Personal Information 417

  27. Asking a Coworker to Stay Within the Bounds of Their Role 421

  28. Asking a Coworker to Cover for You 425

  29. Asking a Coworker to Switch Vacations with You 429

  30. Apologizing to a Coworker for a Misdirected Email 433

  31. Apologizing to a Coworker for Unintended Gender Insensitivity 437

  32. Apologizing to a Coworker for Unintended Cultural Insensitivity 441

  33. Helping a Coworker Set More Realistic Goals 445

  34. Telling a Coworker Their Job May Be in Danger 449

Index 453

Product Details

Author
Stephen M. Pollan, Mark Levine
Publisher
John Wiley & Sons Inc
Year
2019
ISBN-10
1119571979
ISBN-13
9781119571971
Format
Paperback
Subtitle
What to Say to Get What You Want in Life's Toughest Situations
Country of Publication
United States
Edition
3rd
Pages
496
Publication Date
2019-03-15