Interviewing Users

“If you need to interview users, you need this book.”
–Rich Mironov, CEO and smokejumper product executive
“Interviewing Users is a goldmine of knowledge for anyone who wants to effectively conduct user interviews.”
–Tomer Sharon, author, Validating Product Ideas and It’s Our Research
“Quite simply the best book on when, why, and how you should conduct user interview studies.
–Elizabeth F. Churchill., PhD, Senior Director, Google
“Steve Portigal wrote the book on interviewing users, and then he made it even better. What more do you need to know?”
–Brendan Jarvis, Facilitator of Human Insights, The Space InBetween

Steve Portigal is an experienced user researcher and consultant who helps organizations build more mature user research practices. Over the past 25 years, he has interviewed hundreds of people, including families eating breakfast, film production accountants, hotel maintenance staff, architects, realtors, home-automation enthusiasts, credit-default swap traders, and rock musicians. He has informed the development of commercial lighting controls, medical information systems, professional music gear, wine packaging, design systems, work-from-home practices, financial services, corporate intranets, videoconferencing systems, and music streaming services.

Steve is the author of two books: this one (first edition), and Doorbells, Danger, and Dead Batteries: User Research War Stories. He’s also the host of the Dollars to Donuts podcast, where he interviews people who lead user research in their organizations. Steve is an in-demand presenter who gives talks and leads workshops at corporate events and conferences around the world.

This item is eligible for free returns within 30 days of delivery. See our returns policy for further details.