Paperback
Happiness drives success. Zappos’ radical, culture-first path to profitability.
Delivering Happiness
A Path to Profits, Passion and Purpose
$23.99
- Paperback
272 pages
- Release Date
19 March 2014
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Summary
- Pay brand-new employees $2,000 to quit
- Make customer service the responsibility of the entire company—not just a department
- Focus on company culture as the #1 priority
- Apply research from the science of happiness to running a business
- Help employees grow—both personally and professionally
- Seek to change the world
- Oh, and make money too …
Sound crazy? It’s all standard operating procedure at Zappos, the online retailer …
Book Details
| ISBN-13: | 9780446576222 |
|---|---|
| ISBN-10: | 0446576220 |
| Author: | Tony Hsieh |
| Publisher: | Grand Central Publishing |
| Imprint: | Grand Central Publishing |
| Format: | Paperback |
| Number of Pages: | 272 |
| Release Date: | 19 March 2014 |
| Weight: | 280g |
| Dimensions: | 230mm x 156mm x 20mm |
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About The Author
Tony Hsieh
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.
Under his leadership, Zappos has grown gross merchandise sales from \(1.6M in 2000 to over \)1 billion in 2008 by focusing relentlessly on customer service.
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