Well Cooked to The Nile: Your FAQs Answered

What happened to Well Cooked?

Well Cooked has officially closed its doors. We've made the strategic decision to consolidate our efforts, products, and passion into our flagship store, The Nile. You've been automatically redirected here to ensure a seamless transition and a continuation of your shopping experience.

Can I still use my Well Cooked account?

No, you will need to create a new account on The Nile. Due to the differences in our systems, your Well Cooked account details could not be directly transferred. We encourage all returning Well Cooked customers to register for a new account on The Nile to begin shopping!

What happened to my past orders and order history?

Your order history from Well Cooked is not automatically visible in a new The Nile account. If you need to check the status of any previous order, please contact our customer service team. They will be happy to assist you in checking your records.

What about current or pending orders placed on Well Cooked?

All current or pending orders placed on Well Cooked will be fulfilled as scheduled by the team at The Nile. If you require an update on the status of a specific order, please contact our customer service team with your order number.

Will The Nile carry the same products I bought on Well Cooked?

Yes! We are excited to confirm that all the same brands and products available on Well Cooked are now available right here on The Nile. We look forward to offering you an even wider range of products in the future!

What happens to my Well Cooked Gift Cards?

Any valid Gift Cards issued by Well Cooked will be honoured on The Nile. Please contact our support team with your original details, and we will apply the balance to be used for your purchases on The Nile.